an aracari, a colorful bird resembling a toucan, sits on a branch looking down, surrounded by bright green foliage
An image of an aracari (Pteroglossus) from Brazil. An image of an aracari (Pteroglossus) from Brazil. © Shutterstock/Cuson

Digital Marketing Systems Access Guide

Which systems we use and how to get access

UNDER CONSTRUCTION: This page is a work in progress! More coming soon!

TNC Enterprise Systems

  • Monsido Logo

    SEO: Monsido

    Monsido is a tool that we use to monitor and optimize search engine optimization (SEO). Monsido Training

Adobe Experience Manager (AEM)

  • Who can author pages on AEM sites?

    There is no limit on AEM authors. Any TNC staff member who takes the AEM training can request an account. 

  • What training is required?

    There are two training modules on that must be completed by anyone looking to author content on AEM. Learn more about the training and get the links here. 

  • What support is available to AEM Authors?

    Every AEM author works with publishers for thier region/department/team. Publishers are AEM experts who can help with "how-to", editorial, and strategy questions - as well as reviewing and publishing pages. In addition there are many job supports available to authors on the AEM Support Docs section of this site! AEM office hours are also held regularly - ask your publisher about these! In addition, the Marketing Requests Portal is always open for your questions. 

  • Does AEM get updated? How will I know?

    Every 45 days we have an AEM release where we publish updates that fix issues, enhance styling or usage of our sites, introduce new components, and so on. Those updates are shared on AEM authors calls and can be found in the release deck posted here and on connect

  • I'm new to TNC - who do I need to ask for an AEM account?

    If you need an AEM account, the first thing to do is take the training and follow the instructions in the training. When you have done so, you will be directed to submit a marketing request portal ticket and a member of the Global Digital team will approve your request and set up your account permissions. 

  • Is there a distro list? How do I get added? Do I have to be on it?

    Everyone with permissions in AEM will be on the email distribution list. You will also be added to our AEM authors Microsoft Teams channel. The distribution list and Teams channel are used to communicate important updates and system changes. You cannot be taken off the distro list unless you also would like to have your AEM access revoked. 

  • What do I do if I am seeing a problem with the system or my access?

    If you are experiencing a system-wide issue in the authoring environment, like sluggish page loading or a lack of response at, you will first want to check the MS Teams channel to see if there is a status update. If your issue is with a specific component or a suspected bug, please submit a ticket to the Marketing Requests Portal. If you need an adjustment in your permissions (such as access to another site section) please submit that to the Marketing Requests Portal as well. 


Aprimo Digital Asset Manager (DAM)



Who can Access

Training Requirements

Where can I find training?

Where are accounts requested?

Who do I contact for account help?

Distro List

Where can I get support/job aids?

AEM (Adobe Experience Manager)

Website platform (including

Any TNC staff

2 self-paced modules required for access

(Part A) (Part B)

Marketing Request Portal

Global Digital team via the Marketing Requests Portal


Social media posting and management


(1 seat per BU)

Required, recordings of recent KLASS sessions on Inbox and publishing.

As of June 21 IT Form (Connect)

Enterprise Help Desk (

Khoros Atlas;


Asset storage and sourcing (including photography)

Any TNC staff; 1 Contributor (uploader) per BU

Video training and certification required for access; Additional Contributor course required for uploader access

(General Training)

(Contributor Training)

IT Form (Connect)

Enterprise Help Desk (

Engaging Networks for event pages

Event registration pages for paid and unpaid events

Any TNC staff

Self-paced module required for access

(Event Builders)

(Event Requestors – COMING SOON)

IT Form (Connect)

Enterprise Help Desk for access issues; Global Digital (Marketing Requests Portal) for support


Marketing Request Portal for CEP Send Requests

Centralized Email Program send requests (including Nature News)

Limited (1 Nature News Editor per BU)

Unlimited for general portal access and use

Recommended 30 min recording on email request process

Marketing Request Portal (for Nature News editor accounts – general portal accounts are self-serve)

Global Digital (via Marketing Requests Portal)

Nature News Admins (